What is Saddlite?

Saddlite is the first truly mobile system designed specifically for equine veterinarians. It is a web-based program and iPad application.

What does Saddlite do?

Saddlite makes your job easier by organizing all information right on your iPad, for every horse treated. Billing, patient info, exam notes, treatments, history, medications, labs, diagnostics, images. All information is fully accessible from any computer as well as from the iPad. All you need is an internet connection.

How will Saddlite change my practice?

Saddlite is SIMPLE. Instead of carrying cumbersome files, notebooks and papers with you, all you need is one iPad. Get your day started and finished with no paperwork or filing. Hit the road for an emergency call without worrying if you have the right notes with you – everything is always on the iPad with Saddlite.

How will Saddlite affect my customers?

Saddlite makes you look extremely professional and knowledgeable in front of owners and trainers. With complete history at your fingertips, your customers will think you have a photographic memory! It also allows you to easily split billing between multiple owners.

I’m not computer saavy. Will I be able to use Saddlite?

Yes! Saddlite is extremely user-friendly and requires no IT knowledge. We do the technical stuff for you, and our support team can answer any questions, any time.

What computers do I need to get started?

Saddlite can be accessed from the office on any Mac or PC, and the app is exclusively for iPad and iPad Mini use at this time. You will need one iPad or iPad Mini per user.

How do I get technical help?

Every vet practice in the Saddlite family receives 24 hour customer service and technical support free of charge from ThoroVet with their subscription to Saddlite. If you need help now, you can call our support team at 877-989- VETS (8387) and speak to a real, live person right away!

Where is my data stored?

All of your data is stored on our encrypted servers, and remains accessible to you at all times without using any of your hard drive space.

Is it secure?

Yes. Your information is backed up daily and encrypted to the highest standards

What happens to my files if I cancel my subscription?

If you decide to cancel, your data will be stored for at least 7 years, and will remain viewable for 90 days. If you are no longer a Saddlite subscriber, you will not be able to make changes or use the program, but you will be able to see information previously entered for 90 days.

Why can’t I just pay once to download and install the software?

Saddlite is subscription based because it’s more than software. We provide tech support, complete data storage, and the ability to integrate your work in the field with your work in the office.

What if I don't have an internet connection, will SADDLITE still be functional?

No internet connection, no problem. Even if you are at the most remote farm or on the backside of a track and cannot connect to the internet you can still enjoy the functionality of the Saddlite. Perform your examinations on your patients, generate invoices, upload images and video. When you do return to civilization, simply connect via wifi or cellular and the Saddlite will sync updating your admin section of the system.

Do I need another cellular line?

Don't want to pay for another cellular line? No problem. Saddlite will work on wifi. You can have full access to Saddlite via a hotspot or most cell phones act as a wifi hotspot. 

How much does Saddlite cost?

Saddlite charges a monthly subscription fee of $199.99 per user.

How many users do I need?

Each veterinarian in your practice is a user. Several users can be accessed and overseen by one administrator/user.

What do I get for $199.99 per month?

With your subscription, you get free software updates and upgrades, as well as free 24 hour technical support. You get unlimited data storage and full use of the Saddlite program on each user’s iPad, as well as from your office computer.

Why can’t I just download the Saddlite app from iTunes?

The iTunes app is only functional with your monthly subscription. Saddlite is much more than an app, it is a complete system.

What kind of commitment is required?

The commitment to Saddlite is a month-to-month subscription that requires a 30 day notice if you wish to cancel for any reason. We are confident that Saddlite will have a meaningful impact on your business, so we are not interested in “roping you in.”

How will Saddlite save me money?

Saddlite will have the most immediate impact on your office expenses, by cutting costs associated with transcribing handwritten notes, generating invoices, and organizing files. This is true whether you do that work yourself or you pay a support staff. As a veterinarian and a business owner, your time is very valuable. Saddlite ensures billing accuracy every time, and because the invoice is generated on-the-spot, it gets to the customer faster and you get paid faster. This leads to increased cash flow and more time to treat more patients.

I use Quickbooks for my accounting software, is Saddlite compatible?

Saddlite is completely integrated with Quickbooks Online to streamline your exams, treatment, and invoicing. Customer information, product and service information, and pricing transfer seamlessly so that you don't have to do double-entry. Quickbooks Online requires a separate subscription through www.intuit.com. 

Can I import information I have already scanned into Saddlite?

Yes. You can import most image and text documents into Saddlite and associate them with specific horses. You can also use the iPad to create images and video that can be associated with each horse.

Can patient and customer data that I already have in another database at my practice be uploaded to Saddlite?

Yes, we can work with you to make sure whatever system you are using now can be easily converted to Saddlite so that your transition will be seamless.